Customs, Duties and Taxes
Kahunaverse.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Fan Zone Orders
Fan zone items are custom orders that require a longer processing and delivery time. Please allow 7-10 days for all orders. If there are stock issues, the customer will be contacted directly with substitution options. All fan zone orders are final sale, we can not accept any return or exchange on decorated items.
Free Shipping Conditions
*Free shipping on orders with a value of $99 (before applicable taxes). Canadian orders only. All shipping is sent standard ground. Some exceptions may apply to oversized or heavy items, and discounted or clearance items at the discretion of Kahunaverse Sports. Specific items not included in this promotion include but are not limited to; all Baseballs & Softballs sold by the dozen, Jugs and Atec Pitching Machines, Miken Freak Primo Maxload bat, Easton Five Alarm Balanced and Loaded bats, additional exceptions may apply.
We are currently experiencing a delay in processing - orders will be shipped within 48-72 hours from when they are placed. All orders are normally processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipping times are normally 3-5 business days from the time they are processed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Kahunaverse.com ships to addresses within Canada and the continental United States. We currently do not ship outside the U.S.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If you are not completely satisfied with your purchase, you may return it within 15 days from the date or receipt. Returned items must be in new condition, without any tags removed. A refund will be issued once the package is received and meets these requirements with the same method of payment used to make your purchase with. “Clearance” items and custom orders are final sale and not eligible for return.
Items for return can either be brought to one of our retail locations or the item can be shipped back to us. We recommend you always ship with a courier or Canada Post and obtain a tracking number (we are not responsible for items lost during shipment back to our store) and you are welcome to use the least expensive option available in your region. The customer is responsible for the return shipment costs and shipments sent via COD will not be accepted.
For all return shipments please call or email to receive a Return Authorization number. We will then provide you with the appropriate return instructions and a mailing address for the closest Kahunaverse Sports location to ship your package to.
If a package is delivered to you in damaged condition you have the option of refusing or accepting delivery. If you choose to accept the delivery of the damaged product, please contact us immediately and we will arrange a Return Authorization for the damaged item(s). Please try and leave the product and package in the original form in which you received it. This will assist our claim submission to the shipping company. We will do our best to replace your item(s) in un-damaged condition as quickly as possible (subject to availability).
In the unlikely event that you receive your order and there is product(s) that do not match your order confirmation, or there are products missing from your order, please contact us immediately. We will do our best to get you the right product (subject to availability) as quickly as possible and arrange for return shipment of the any incorrect item(s).
If an order is incorrect and deemed a customer error, we will gladly accept returns up to 15 days after the order was placed. In these situations, the buyer will be responsible for return shipping costs with a return authorization generated prior to return. The return authorization must be clearly marked on the outside of the package in the address area.